Customer Support Channels
A 1–Hour Support Ticket Response Guarantee
All your support requests will be attended to within maximum one hour after the support ticket or e–mail is received. If your issue needs further assistance from a system administrator, we will forward the trouble ticket or the email to the person in charge then leave a note to let you know that more time will be required for reaching a solution. If you take advantage of our Managed Services package, all of the server administration tasks included there will be performed whenever you prefer.
A First–Rate Client Support Service
If you require any assistance while working with the Web Control Panel or with any of the applications that we’ve installed on the dedicated server on your behalf, don’t hesitate to touch base with our technical support team at any time via the ticketing system. Moreover, should you require assistance administering your dedicated hosting server, you can make use of our Managed Services package, that includes OS updates every week, problem troubleshooting and software installation services, server monitoring and restarting procedures, data backup hard drive storage space, etcetera.
An Intuitive Help Section
We have equipped our Web Control Panel with a fully detailed knowledge base, which includes exhaustive explanations of its features and functions. Additionally, we have prepared exhaustive video tutorials that will further reveal to you how to perform a particular action or resolve a common issue. All the how–to articles and the tutorial videos are easily accessible from each section of the Web Control Panel via the Videos and Help buttons in the top right corner.