In case you’re a website owner, a problem may always show up and it does not necessarily have to be connected with the hosting service itself. For instance, something might go wrong when you update a web application or some vital data may be modified or erased unintendedly. Regardless of what the nature of the problem is, you’ll need to get in touch with the respective technical support staff and request them to restore a backup or to help you resolve the problem that you’re encountering. How quickly they will do it will determine the interval of time that your websites will be unreachable. For particular websites such as community web portals or web shops, a continuous downtime too often equals losing customers and cash. That said, it’s pretty important to use the services of a company that offers not only a very good help desk service, but also a timely one.
One-Hour Response Guarantee in Cloud Web Hosting
If you are using any of our cloud web hosting and you have a query or bump into some obstacle, you can contact us 24-7 by submitting a ticket or by writing an email and we promise that you will have a reply in less than one hour. In case the issue can be sorted out, we’ll do it before we get back to you, whereas if there is something that you need to do on your end, we will provide you with all the necessary info – what settings to check, what workable solutions to try out, etc. Usually, you’ll obtain a reply within half an hour max, which implies that waiting for hours or even for more than 1 day to receive support is something out of the question. Our one-hour response guarantee is valid for any query that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Our support team reps will be at your disposal all the time and they will reply to any ticket that you send from the web hosting Control Panel within 60 minutes max. The response time is guaranteed irrespective of whether you’ve got a general query in regard to your semi-dedicated server or you encounter a certain challenge and you will not have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time it is, we’ll be there to assist you, as we are available 7 days a week to handle any billing, technical or general issue. In case you get in touch with us about anything that’s within our capabilities, we will resolve it before we reply to you, so you will not have to wait for hours or days while the problem lasts. In case there is something that you need to do on your end, we will give you the needed information – what possible solutions to try, what steps to take, etc.