Integrated Ticketing System
What exactly is an integrated ticketing system and what are the benefits of using one? How is it different from other types of customer support?
In case you’ve bought a web hosting plan and you’ve got some questions in regards to a specific function/feature, or in case you’ve come across some issue and you require help, you should be able to contact the respective technical support staff. All hosting providers deploy a ticketing system no matter if they offer other methods of contacting them along with it or not, because the very best way to handle an issue most often is to send a ticket. This type of communication makes the replies exchanged by both parties easy to track and enables the client service team members to escalate the issue in case, for instance, an admin should get involved. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you must have at least two separate accounts to contact the client service team and to actually administer the hosting space. Non-stop switching from one account to another can be a burden, not to mention the fact that it requires a long period of time for most hosting companies to reply to the ticket requests themselves.
Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting
from our company, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket while you are browsing through your website files or fine-tuning various settings. The ticketing system is being closely monitored 24-7-365 by our client service staff representatives and the ticket response time is no more than 1 hour, but it rarely takes more than twenty minutes to obtain assistance. Unlike some other web hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you wish and request information in regards to any technical or billing problem. In addition, you can see a collection of educative articles, which will help you handle the most commonly met predicaments yourself.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is far more efficient to manage everything in a single place, so we’ve integrated a support ticket system into the custom-developed Hepsia Control Panel, which is available with each single semi-dedicated server
package. This will permit you to handle the correspondence with our help desk support staff together with your web space, so you won’t have to remember an additional log-in name for a separate admin dashboard. You’ll be able to submit a new ticket or to track down the status of an old one with no more than a couple of mouse clicks whilst you are browsing the files hosted in your semi-dedicated account. Besides, you can look through older tickets using a clever search option or check relevant knowledgebase articles, which offer solutions to commonly encountered predicaments. The inbuilt ticketing system is strictly monitored 24/7 with the maximum response time being just 60 minutes, so there will always be someone to help you.