When your website hosting service provider provides live chat support, you are able to speak with a representative live and find out useful info or get a problem resolved in a timely manner. The main advantage of using chat compared to calling to talk to a live person is that you will need only a computer with access to the world wide web, so that you will not pay any rates when you're in another state or country. In addition, it will be simpler to copy and paste info such as domains, usernames or error messages i.e. details that are sometimes difficult to share with the other side over the phone. The real-time chat is also a quicker way to contact your hosting supplier's support team as compared to using a ticketing system. Last, but not least, in the event that some trouble needs some more time to be dealt with, you can do something else entirely while you wait for guidance on the live chat, which means that you won't lose time - something that's impossible if you're on the telephone.