Despite the fact that this is not the most importantfactor to distinguish a dependable cloud web hosting company from a bad one and a reseller from an actual provider, having the option to call and talk with a live person is an indicator that you are not using the services of a one-person service provider and that you'll be able to get in touch with someone whenever you need support. The telephone support for web hosting services may range from basic to professional, thus the issues which can be resolved with a phone call vary depending on the specific service provider. Generally, these matters are simpler and feature billing or first level technical issues because more difficult problems often need a support ticket where both you and the administrators can follow the proceedings with a particular issue. However, the option to call your provider can save you lots of time and efforts for the numerous small issues which will eventually show up when you manage your web hosting account.
Phone Support in Cloud Web Hosting
All of our cloud web hosting
packages offer phone support fourteen hours per day even on official holidays, so that if you do not have an account yet, you're able to give us a call and learn more about our solutions or if we will meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States of America, Great Britain and Australia, so that you're able to contact the telephone number that is nearer to you. If you're a current customer, we can help you timely with any kind of general and billing matters as well as with a number of technical matters in order to save you time and efforts - we are aware of the fact that in some cases it is quicker to speak with a live person so as to get things done without delay. Of course, some matters simply cannot be managed over the phone, so in such a case you can take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
Any time you need more info for the semi-dedicated servers
that we provide, you have the option to call one of the three support lines that we have around the world - in the United States of America, the United Kingdom and Australia. In this way, you will be able to check ahead of time whether our services will be appropriate for your websites. If you are already our client and you have a semi-dedicated account, you'll be able to contact us on the phone for 14 hours every day about any kind of billing or common issues. For entirely technical troubles you'll have to use our ticketing system and get in touch with our technical support because someissues just require more time to be resolved, still we will assist you on the phone with various minor tech problems as well, saving you efforts and time.