24/7 Customer Support
Find out more about customer support and why it's hard to find a hosting provider which offers top-class support.
Being able to contact your cloud web hosting provider whenever you have any questions or encounter any issues is important and how fast they will reply and react can be crucial, in particular when your website is business-oriented, as longer downtime often means losing potential customers. The support options are usually a quick way to distinguish actual providers from resellers. The second usually reply just to e-mail messages or support tickets and you'll have to wait for a day or maybe more so as to receive an answer. If your issue calls for a few responses, you could end up losing a few days so as to get a simple problem resolved. Using the services of an authentic and reputable website hosting supplier, you will be in a position to connect with the support anytime and receive an instant response no matter what the problem or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Web Hosting
We acknowledge the importance of receiving assistance in a timely manner, that's why our cloud web hosting
services feature 24/7 technical support along with various options for communication. If you do not have an account yet, you can easily call us or come on our live chat and consult with a live agent, so as to find out about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up ordering a service which you cannot use effectively. In case you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it needs more investigation. Unlike the vast majority of suppliers out there, we reply to all the tickets within one hour, so you will not have to wait for a whole day. Our support services are available day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We know how important it is to receive well-timed help, especially when your website is not running effectively for some reason. All of our semi-dedicated servers
feature 24/7 customer and tech support, thus in case something comes up, you can use a number of methods to contact us - telephone line with a couple of local numbers globally, live chat, emails and support tickets. The first two options are for pre-sales, billing and basic issues, so that if you do not have an account yet, for example, you'll be able to receive extra info regarding our solutions, or we will assist you with less complicated technical issues. The second two methods are for solely tech problems or everything which is more time-consuming due to the fact that it is much easier track the correspondence between you and our technical support team. The guaranteed max response time for them is only 1 hour, the typical one - 15-20 min, therefore you will not need to wait for an entire day so as to receive assistance like you may need to do with other service providers.
24/7 Customer Support in VPS Servers
Each VPS server
plan that we provide features 24/7 customer and technical support, so in case you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you are able to contact us at any moment, even weekends and holidays. For your convenience, we provide different ways of communication - phone support with several local numbers around the world, live chat, email messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech problems as it is easier to track what is going on. The maximum guaranteed response time for all the e-mail messages and tickets is one hour, but it rarely takes that long to receive help. When you acquire the Managed Services upgrade that we provide, our administrators can also assist you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
All the dedicated server
plans that we offer include 24/7 support via various methods of communication and with a one-hour max answer time warranty. When you want to find out more about the packages or you have some billing or general questions, you will be able to phone one of the local numbers that we have internationally or you can use our live chat service and talk to a live representative. For solely tech difficulties that require assistance from a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email, because all these channels are more appropriate to monitor a given problem. The answer time for them rarely surpasses half an hour, which means that you can forget all about having to wait for a whole day so as to receive help. The support service is available for any kind of server-related issues, which includes the pre-installed software. When you'd like to receive assistance for third-party apps, you may consider acquiring the Managed Services upgrade that we supply for all the plans.